Privacy Policy

At Flipozo Media, transparency, client confidentiality, and data protection are fundamental to our business. This Privacy Policy details how we collect, use, protect, and handle your information across our website and digital services in compliance with international privacy laws, including the GDPR and CCPA/CPRA.

1. Who We Are & Scope of Services

Flipozo Media is a specialized global digital design and development agency. We design and build user-centric websites, SaaS digital products, custom e-commerce stores (Shopify and WooCommerce), brand identity systems, and design templates (such as BricksTemplate and BricksBundle).

This Privacy Policy applies to all personal information collected via our website (https://www.flipozo.com), project inquiry forms, client communication channels (email, phone, WhatsApp), design workshops, and ongoing maintenance retainers.

For the purpose of applicable data protection legislation (including EU GDPR Regulation 2016/679 and UK GDPR), Flipozo Media acts as the Data Controller for personal data collected through this website.

2. The Information We Collect

We collect information you explicitly provide to us as well as technical data generated automatically during your visit:

A. Information You Voluntarily Provide

• Project Inquiries & Discovery: When filling out our project form, you may provide your full name, work email address, telephone number, company website URL, required services (e.g., UI/UX Design, Website Redesign, SEO, Shopify or WordPress Development), estimated project budget, and project requirements.
• Direct Communications: When messaging us via WhatsApp (+91 9691598086) or email (https://www.flipozo.com), we retain your contact details and message transcripts to manage our dialogue and proposal workflow.
• Career Submissions: When applying to join Flipozo Media, you provide your resume, portfolio links, contact details, and career background.
• Client Invoicing & Billing: Upon onboarding, we collect billing entity names, invoicing addresses, and tax identifiers. Payment processing is conducted securely via regulated banking or merchant gateways.

B. Information Collected Automatically

• Device & Diagnostic Data: IP address, browser type and version, language settings, screen resolution, operating system, and network provider.
• Usage Metrics: Referring pages, paths viewed on our site, time spent per section, button interactions, and navigation flow.
• Cookie Identifiers: Anonymous identifiers assigned to track cookie consent statuses and basic analytical interactions.

3. Non-Disclosure & Project Confidentiality

“NDA? Absolutely, just ask.” — Flipozo Media Client Commitment

We understand that early-stage product concepts, brand assets, SaaS architectures, and commercial wireframes represent substantial intellectual property. We treat all client disclosures with strict confidentiality:

• We routinely sign bilateral Non-Disclosure Agreements (NDAs) before discovery meetings or receiving client briefs.
• Project assets are stored in encrypted, access-gated repositories accessible only by designated senior designers and engineers assigned to your project.
• We do not showcase client case studies or creative artifacts on Dribbble, Behance, or our website without explicit written authorization.

4. Legal Bases for Processing (GDPR Compliance)

In accordance with Article 6 of the General Data Protection Regulation (GDPR), we process personal data under the following legitimate grounds:

• Contractual Necessity (Art. 6.1.b GDPR): Processing required to evaluate project requirements, prepare proposals, execute contracts, and deliver digital assets.
• Legitimate Interests (Art. 6.1.f GDPR): Processing necessary to maintain website security, prevent spam on contact forms, and analyze user experience to improve agency offerings.
• Consent (Art. 6.1.a GDPR): When you explicitly opt into non-essential cookies via our Cookie Consent Manager or subscribe to updates.
• Legal Obligation (Art. 6.1.c GDPR): To satisfy mandatory tax regulations, invoicing standards, financial audits, and regulatory requests.

5. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• To evaluate project scopes, prepare accurate estimates, and respond to inquiries within 24 hours.
• To design, develop, test, and maintain digital products and client websites.
• To deliver ongoing technical support, updates, and maintenance retainers.
• To prevent automated spam, malicious attacks, and unauthorized system access.
• To analyze traffic trends and refine website UX, speed, and responsiveness.

6. Cookies & Tracking Technologies

Our website uses cookies managed via our integrated Pressidium Cookie Consent Manager. You have full control over cookie permissions through the following categories:

• Strictly Necessary: Essential for foundational website navigation, security, and session management. Cannot be disabled.
• Performance & Analytics: Aggregated, anonymized statistics measuring visitor flows and page responsiveness to optimize load times.
• Functionality & Preferences: Stores display choices and consent preferences across visits.
• Targeting & Advertising: Used only where applicable to gauge campaign reach. We do not engage in invasive cross-site advertising.

You can re-open and update your cookie preferences at any time by clicking the Cookie Settings button or managing settings within your browser.

7. Third-Party Subprocessors & Data Sharing

We share data only with verified technology partners necessary to operate our infrastructure and deliver projects:

• Hosting Infrastructure: Cloudways, Nginx web servers, and high-speed Redis caching for encrypted, resilient web hosting.
• Client Communications: WhatsApp Business API (Meta) and secure transactional email routing for responsive client correspondence.
• SEO & Diagnostics: Rank Math SEO integration for sitemaps, breadcrumbs, and schema validation.
• Design Collaboration: Figma, Dribbble, and Behance platforms for staging and delivering interactive design systems.

Zero Data Sale Commitment: Under no circumstances does Flipozo Media sell, lease, or distribute your personal data to commercial data brokers or marketing aggregators.

8. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Inquiry data and project briefs are retained for the duration of the proposal cycle or active client engagement, and up to 24 months thereafter for historical reference unless deletion is requested earlier.
• Financial, billing, and contractual records are retained for statutory retention periods prescribed by tax and commercial laws (typically 5 to 7 years).
• Server access logs are automatically rotated and purged after 90 days.

9. Data Security & Storage Safeguards

We enforce stringent administrative, technical, and physical measures to protect personal information:

• Encryption: Mandatory 256-bit SSL/TLS encryption for all HTTP requests and form transmissions across our domain.
• Access Control: Strict Principle of Least Privilege (PoLP) and multi-factor authentication (MFA) across all administrative portals.
• Firewall & Monitoring: Active Web Application Firewall (WAF), automated vulnerability scanning, and real-time security logging.

10. Your Statutory Privacy Rights (GDPR & CCPA/CPRA)

Depending on your geographic location (including the European Economic Area, United Kingdom, and California), you hold specific statutory privacy rights regarding your personal information:

• Right of Access (Right to Know): You may request confirmation of whether we hold personal data concerning you, and obtain a copy of that data.
• Right to Rectification: You may request correction of inaccurate, outdated, or incomplete personal data.
• Right to Erasure (“Right to Be Forgotten”): You may request the permanent deletion of your personal data from our active systems.
• Right to Restrict or Object to Processing: You may restrict or object to our processing of your personal data under certain conditions.
• Right to Data Portability: You may request an export of your information in a structured, machine-readable format.
• Right to Non-Discrimination (CCPA/CPRA): We will never discriminate against you, alter service rates, or degrade service quality for exercising your privacy rights.

To exercise any of these rights, contact us at hello@woocommerce-1535551-6639587.cloudwaysapps.com. We respond to verified requests within 30 days without charge.

11. Children’s Privacy

Our agency solutions are exclusively aimed at businesses, professionals, and adults over the age of 18. We do not knowingly solicit or collect personal information from individuals under 16 years of age. If you believe a minor has submitted personal information, please contact us for immediate deletion.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect evolving legal standards, technical advancements, or modifications to our services. Any revisions will be published on this page with an updated “Last Updated” timestamp.

13. Contact & Data Protection Officer

If you have any questions about this policy, want to request data deletion, or require a custom NDA before discussing your project, please contact us directly: